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See what our guests say about us

4.2 out of 5.0 average rating
based on 25 reviews
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3.6
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
2
What did you like about your stay in the property or location?
Easy access to Kings Cross. Comfy bed and bathroo was ok. I’ve been here before and I knew it would be good for me.
What did you not like about your stay in the property or location?
The WiFi wasn’t very strong
4.2
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
Staff was very helpful especially Stephanie. She is sweet. We enjoyed our stay very much and will def come back.
What did you not like about your stay in the property or location?
Housekeeping didn't provide new towels when asked for. We dropped the dirty ones on the bathroom floor but didn't get new ones. Just the old ones picked up and put on the towel hanger again.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
3.8
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
3
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
l'emplacement
What did you not like about your stay in the property or location?
chambre petite, pas de petit dej
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Staff are great very helpful
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Central location. Very reasonable price. Exactly what I was looking for.
What did you not like about your stay in the property or location?
Increase in number of street urchins outside property and around Kings Cross.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Location is great, staff are all friendly, rooms have exactly what you need.
What did you not like about your stay in the property or location?
There is not much not to like when you get value for money like this. The area is noisy, but that is the nature of the location, and not a fault of the hotel.
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
4
How would you rate your stay?
4
How would you rate the communication and customer service?
5
How would you rate the value for money?
4
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Close to King´s Cross station
What did you not like about your stay in the property or location?
Rooms in front of the main street are loud
3
How would you rate your stay?
3
How would you rate the communication and customer service?
3
How would you rate the value for money?
3
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
Great Location
What did you not like about your stay in the property or location?
Noise and the smell of the hotel
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Was very clean and well-located. Very much appreciated that the staff allowed early check-in.
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Comfortable room, near London Pancras Station.
What did you not like about your stay in the property or location?
Close to street noise
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Great friendly staff. Clean, basic accommodation. Looking forward to our next visit.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Convenient location
What did you not like about your stay in the property or location?
Bed too soft
4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
4
What did you like about your stay in the property or location?
Very helpful and friendly reception
4
How would you rate your stay?
3
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
2
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Great location. Very clean bedding.
What did you not like about your stay in the property or location?
Strong smell of bleach. Very old, damaged furniture. Very uncomfortable bed and mattress.
4
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
3
How did you find the standard of the accommodation?
4
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
Loved staying in the annex building - much quieter than the main building
What did you not like about your stay in the property or location?
Room a bit cold with a draft coming through the window
3
How would you rate your stay?
3
How would you rate the communication and customer service?
3
How would you rate the value for money?
3
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
The accessibility to transportation and to restaurants and commercial stablishment.
What did you not like about your stay in the property or location?
The is no access to lift when it was located in third floor. No access to drinkable water.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Location for St Pancras International was fantastic. Room was very clean, bedding was spotless and the shower was hot and quite powerful.
What did you not like about your stay in the property or location?
The location was a little noisy but that was to be expected.
3.4
How would you rate your stay?
4
How would you rate the communication and customer service?
4
How would you rate the value for money?
3
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
Very good location
What did you not like about your stay in the property or location?
TV in the room
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Clean and quiet, so convenient. And they were very accomodating - the desk clerk held my bags after checkout 3 hours. Great choice.
5
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
5
What did you like about your stay in the property or location?
Booked at the last minute due to tube strike. Very pleased with room. Clean and comfortable bed.
What did you not like about your stay in the property or location?
Nothing
3.4
How would you rate your stay?
3
How would you rate the communication and customer service?
4
How would you rate the value for money?
4
How did you find the standard of the accommodation?
3
How was the standard of Wi-Fi?
3
What did you like about your stay in the property or location?
Great location and price
What did you not like about your stay in the property or location?
Quite noisy during the early morning and very basic (no light bulb 🤣
4.6
How would you rate your stay?
5
How would you rate the communication and customer service?
5
How would you rate the value for money?
5
How did you find the standard of the accommodation?
5
How was the standard of Wi-Fi?
3

Contact

Address

Carlton Hotel
Birkenhead Street,
London
WC1H 8BA

Phone

020 7837 6655

Email

carltonkingscross@gmail.com

Location

Call Us

020 7837 6655

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